Make the World a Better Place

"This book is a must read for all with an interest in the future of ." --Jim Spohrer, PhD, Retired Industry executive, International Society of Service Innovation Professionals "The world is in need of better , and Kozma‘s book shows us how to get there." --Mark Guzdial, Director, Program in Computing for the Arts and Sciences, College of Literature, Science, and the Arts, Professor of Electrical Engineering and Computer Science, College of Engineering, University of Michigan services, products, experiences, and places that transform the world for the better Make the World a Better Place: with Passion, Purpose, and Values presents an insightful and hands-on discussion of as a profoundly human activity and challenges us all to use to transform the world for the better. The book explains how and why the industry lost its way, and how to re-ignite the idealism that once made it a force for good. Make the World a Better Place describes a set of moral principles, based on our shared humanity, that can be used to create "good" s: s that reduce harm, increase well-being, advance knowledge, promote equality, address injustice, and build supportive, compassionate relationships and communities. Dr. Kozma applies philosophy, psychology, sociology, and history to the world of , including: * Examples and case studies of s--both good and bad * Seven principles of good , based on the impact s have on people * An approach to as a "moral dialog among co-creators," in which the seven principles can be applied to intentionally improve the world * Comprehensive explorations of a person-resource-activity model that explains how technology shapes s * Detailed analyses of the strengths and pitfalls of five traditions, which include the scientific, technical-analytic, human-centered, aesthetic, and social movement traditions von Kozma, Robert